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0800 294 4522
Mon-Fri:09.00 – 19.00
Sat:09.00 – 17.00

0800 294 4522
Mon-Fri 8:30-21:00  Sat 9:00-17:00

Making a Claim

At Discount Insurance, we understand the importance of dealing with all claims quickly and efficiently. We work with underwriters to ensure that any/all potential claims are dealt with as soon as possible.

To ensure that your enquiry is dealt with by the correct person and as quickly as possible, please note the details below:

Please call us and ask to speak with a claims adviser who will be able to assist you in handling your claim. It is always advisable to read through the policy wording, terms and conditions, when you get your insurance documents at inception, and also before you make a claim; to make sure that the peril/incident is covered by your insurance policy.

In order to process your claim swiftly, you will need to have the following information at hand:

Please note that you must submit your claim as soon as possible, but in any event within 30 days from the date of the incident of the claimed peril. Discount Insurance must be informed of all incidents, which might occur, that relate to the caravan or its contents and have a bearing on the insurance cover provided.

All relevant documentation, receipts, estimates or invoices should be sent to:

The Business Exchange
26/28 Hammersmith Grove
London W6 7BA