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0800 294 4522
Mon-Fri:09.00 – 19.00
Sat:09.00 – 17.00

0800 294 4522
Mon-Fri 8:30-21:00  Sat 9:00-17:00

Swift and supportive claims process

We are very sorry to learn that your pet has suffered an injury or illness.  In an emergency, instruct your vet to carry out the treatment and then contact us at the earliest opportunity.

Please contact our claims department on 01263 586217 within 14 days of the occurrence of the injury or illness and complete the claim over the phone.

If you are unsure or cannot locate your policy certificate, please call our customer service team on 0845 194 9751.